• Atlassian tools stack Administrator will be responsible for operation of following Atlassian SW products and additional modules/plugins, which will be used by Business and IT departments across the CE region (CZ, SK, HU, BG, RO).
  • JIRA Software
  • JIRA Service Desk
  • Confluence
  • Insight
  • Actions for JIRA Service Desk for JIRA
  • Adaptavist ScriptRunner for JIRA
  • Exocet copy
  • Issue Merger for JIRA
  • JIRA Misc Workflow Extensions for JIRA
  • Surveys for Service Desk for JIRA

Role Scope & Responsibilities

Atlassian tool stack operation

  • Taking over the current Atlassian tool stack operation
  • Overall operation and support of Atlassian SW products (in Production and non-production environment) and above mentioned SW components (hereinafter only JIRA Platform) for CE Region (CZ, SK, HU, BG, RO)
  • Covering the role of a platform owner in terms of daily maintenance, support, upgrades, trouble shooting, customization, improvements, licencing, budgeting etc.
  • Co-operation with internal staff and external vendor on ITIL processes workflow design on JIRA Platform
  • Creation and maintenance of JIRA platform documentation
  • Interaction with users to get the understanding of their requirements and impact their experience through the design and implementation of new features and customizations in Jira/Confluence.
  • JIRA/ Confluence deployment and upgrades
  • Diagnosis and resolution of performance problems with Jira/Confluence
  • Integrating Jira/Confluence with external tools (ServiceNow, BMC Remedy…)
  • Providing recommendations for content management in Confluence
  • Creation of JIRA projects, queries, reports and alternatively scripting of additional functionalities, as needed
  • Analysis, reviewing and documentation of current functionality to determine potential areas of improvement
  • Communication and sharing knowledge with internal and external contacts at all levels
  • Provide training to technical and non-technical teams to use JIRA and associated tools

Project management

  • Participation on relevant Atlassian platform projects as an analyst – providing technical and financial inputs for pre-studies/analysis, participation on project meetings
  • Active contribution to the delivery and implementation of projects outputs

Communication & Collaboration

  • Communication and collaboration with external partner(s)
  • Communication and collaboration with regional and global peers
  • Communication and collaboration with local IT departments and other partner teams
  • Handling of process workflow issues in co-operation with process managers

Personal Skills & Attributes

  • Bachelor’s degree or equivalent in years of working experience in enterprise level IT environments
  • Self-reliance and sense for responsibility
  • Team working approach
  • English at least on B2 level
  • Knowledge of Czech or Slovak language
  • Clear and precise oral and written communication skills
  • Credible and structured personality

Job Requirements

  • Practical deep knowledge of Atlassian SW products and their customization
  • At least 3 years of hands-on experience with technical administration of some above mentioned SW components
  • Hands-on experiences with Atlassian SW customization (scripting)
  • Practical usage of ITIL, certification is an advantage
  • Hands-on experiences with administration of Window Servers and Red Hat Linux Servers
  • Advance knowledge of MS Office suite
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