Job Description:

  • This role will cover managing all team relevant tasks and leading the team members in the CE IT Production team. 
  • The role will include participation on operational (e.g. solution of Incidents) and project management tasks (e.g. Rollout and/or Upgrade of CE Regional Applications) as well.
  • This is not a Microsoft or Unix based technical role.

Role Scope& Responsibilities:

Team Management & Leading

  • Setting up, mentoring, motivating and guiding a diverse and potentially geographically spread (5 countries in the CE Region) team of application analysts and other direct reports. This team will be supporting Business critical applications.
  • Making sure that the team will be operational 24/7/365 – definition of application operation and support roles, setup of stand-by modes within the team, planning of work shifts (if necessary)
  • Manage resources scheduling to ensure meeting SLAs and project deliveries
  • Contribution to improvement of current IT service management processes and meeting defined SLAs and KPIs
  • Co-operation on Incidents resolution, escalation and reporting
  • Management of taking over relevant project deliverables and putting these deliverables into the production mode
  • Participation on hiring process for new team members
  • Contribution to the wider CE IT Regional Team management as required
  • Identifies trends in team performance and recommends/ implements changes to constantly raise the performance level in the team
  • Defining and managing team members yearly objectives and performance appraisals
  • Performing other related duties as assigned by management

Project management

  • Participation on relevant Project Steering Committees and execution of taken decisions
  • Dedication of resources for relevant projects

Communication

  • Communication and collaboration with regional and global peers
  • Communication and collaboration with local IT departments and other partner teams
  • Building strong relationships with customers

Quality management

  • Co-operation on quality and completeness review of all formal project deliverables
  • Ensure the stability of operational systems and respecting defined operational processes
  • Deliver services according to agreed SLAs and within approved IT budgets
  • Active participation on the E2E application monitoring setup
  • Create and monitor reports and metrics for tracking purposes for on-going application monitoring

 

Traveling

  • 0 - 15%

Personal Skills & Attributes

  • Tracked record of building productive and successful IT application support teams
  • Have good interpersonal and leadership skills
  • Solid presentation, communication and negotiation skills
  • Good conflict management skills
  • The ability to work effectively with all levels of management; providing detailed guidance to team members
  • Time management skills and multi-tasking capabilities
  • Strong organizational skills
  • Be objective in assessing and allocating work, ensuring team buy-in
  • Clear and precise oral and written communication skills
  • Sound business judgment, analytical thinking and negotiation skills
  • Credible and structured personality
  • Leading by example approach
  • Be ready to travel to several CE countries

Job Requirements

  • Bachelor’s degree or equivalent in years of working experience in enterprise level IT environments
  • At least 4 years of proven track record in leadership and people management
  • Prior experience with leading of Application Support team (L2, L3)
  • Experiences with building virtual teams/ competence centers within a region and organization of cross-bordered team co-operation
  • Proven communication skills with multiple levels of an organization
  • IT Operation background ideally from banking or insurance area
  • Practical knowledge of a Ticketing system (e.g. JIRA, Remedy…)
  • Practical usage of ITIL - Hands-on experiences with Incident handling, Release and Change management processes
  • Advance knowledge of MS Office
  • English at least on B2 level
  • Knowledge of Czech or Slovak language will be an advantage

We Offer

  • Permanent contract
  • Strong background of international banking group BNP Paribas
  • Perspective, interesting and motivating workload
  • Support of professional development
  • Work in inspiring and cooperating team environment
  • An incentive program of fringe benefits:
  • Up to 6 weeks of holidays
  • Meal vouchers
  • Contribution to leisure activities
  • Pension and life insurance allowance
  • Holiday contribution, Language courses

**** In case you are interested in the offered position send us your CV in English ****

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